Terms and Conditions
RAW.plants is a registered trademark of Green Up The City. The general terms and conditions of Green Up The City apply as well as additional general terms and conditions of B2B Wholesale RAW.plants.
1.1 Our general terms and conditions of sale apply to all our offers and deliveries.
1.2 These terms and conditions are exclusively governed by Dutch law.
1.3 By placing an order on our Online Wholesaler you accept our terms and conditions.
1.4 All RAW.plants articles are protected by copyright. Full or partial copying of digital images is not permitted, except with prior written permission from Green Up The City.
1.5 Our customer service can be reached by email: email@example.com
2.1 Before the agreement is concluded through the wholesale channels of RAW.plants, Orderchamp BV and Faire Wholesale, BV , the text of these general terms and conditions will be made available to the Buyer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at the entrepreneur's premises and that they will be sent free of charge as soon as possible at the request of the Buyer.
2.2 If the distance contract is concluded electronically, the text of these general terms and conditions is made available to the Buyer electronically in such a way that it can be easily stored by the Buyer on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that they will be sent free of charge at the request of the Buyer electronically or otherwise.
3) Prices items / shipping costs
3.1 The stated prices are per piece in Euro.
3.2 The stated prices are exclusive of VAT.
3.3 The shipping costs are not included in the price.
3.4 The VAT percentages differ per product group and country of delivery: for example plants 9% in the Netherlands, plants 6% in Belgium, other products 21% in the Netherlands (Statutory VAT changes reserved)
3.5 Green Up The City reserves the right to change prices on the site at any time. Orders placed are always delivered at the price in accordance with the confirmation.
3.6 The shipping costs are at all times for the Buyer with the rates of the relevant carrier applicable at that time. Deviating shipping costs apply if an agreement is concluded between the Buyer and the Seller via online wholesale platforms Orderchamp BV and Faire Wholesale, BV. Also in that case, before the agreement is concluded between the Buyer and the Seller, the current applicable shipping rates will be made available to the Buyer.
4) Delivery countries
4.1 Delivery of plants takes place to all countries within the European Union, with the exception of marked plants that cannot be on the road for longer than 5 days.
4.2 Delivery is possible from Wednesday to Saturday, with the exception of the Wadden Islands and the delivery days of the relevant carrier that apply in the EU country of delivery.
4.3 A higher rate applies for delivery to the Wadden Islands and other countries of the European Union.
4.4 Orders are shipped within 1 to 12 days.
5.1 Delivery normally takes place on the selected delivery day between 09:00 and 18:00.
5.2 Delivery of fresh plants takes place in many cases on the desired delivery day. However, it may happen that due to unforeseen circumstances at the relevant transport company, such as traffic congestion, the plants are offered at a later time. This is generally not a problem for the plants because we carefully package and send the plants in plant shipping packaging intended for this purpose. If you do encounter problems with the delivery, please let us know immediately after delivery or at the latest 1 day after delivery by email: firstname.lastname@example.org
5.3 Delivery on national holidays and the day after is not possible.
5.4 Other items will be shipped within 2 to 12 days
5.5 The buyer is always responsible for providing a correct address of the recipient. In the event of incorrect address details, missing recipient, wrong name on the door, PO box or rejection by the recipient as a result of which the shipment cannot be delivered, the purchase price including shipping costs will be borne by the Buyer. Costs arising from quality losses as a result of a delay in delivery due to possible delivery to neighbors or a manager are also at the expense of the Buyer.
5.6 Orders are offered a maximum of 2 times. If the order cannot be delivered, the purchase price including shipping costs will be borne by the Buyer. Costs arising from quality losses as a result of delays in delivery due to possible delivery to neighbors or a manager are also borne by the Buyer.
5.7 Our items are carefully packaged. If you are not satisfied with the quality of your order, or if you receive damaged products within the specified delivery time, please contact us as soon as possible at email@example.com.
6.1 Deliveries only take place after payment by credit card or by online bank transfer (Ideal/Bancontact) via our online wholesale webshop, or online wholesale platforms Orderchamp BV and Faire Wholesale BV
6.2 Deliveries to companies on invoice is also possible. Please contact Green Up The City: firstname.lastname@example.org.
6.3 You will automatically receive a confirmation by e-mail after payment. This confirmation is also the invoice. The VAT is also stated on this.
7.1 We do our utmost to deliver the best quality on time. If the delivery does not meet expectations, please contact us within 2 working days, preferably by email: email@example.com
7.2 Plants are fresh products and therefore it is possible that the plant differs from the image shown. No rights can be derived from this difference.
8) Promotions / discounts
8.1 All promotions and/or discounts apply exclusively per promotion. Combination discounts are not possible.
9.1 The cardboard pot in which each houseplant is supplied is watertight for a few days to weeks, depending on the water requirement of the plant. If the pot turns out to be not completely watertight, no rights can be derived from this. We strongly recommend that you examine the jar for any leaks.
10.1 Green Up The City only enters into an agreement with persons who are of age or with persons who have explicit permission from an adult.
11) Intellectual Property
11.1 All depicted or posted photos, illustrations, texts, graphic material, (trade) names and logos are owned or licensed by Green Up The City and are protected by copyright, trademark law and/or any other intellectual property right. It is not permitted to multiply, distribute, forward or (for a fee) make the aforementioned available to third parties without the express written permission of Green Up The City.
12.1 The orderer can cancel his order in writing (eg by letter, fax or e-mail) no later than 48 hours before the desired delivery day, without giving any reason.
13.1 Because we are dealing with living products, it is not possible to return them. In the unlikely event that you encounter problems with the health of the plant, please contact us.
RAW.plants is a registered trademark of Green Up The City Chamber of Commerce 78749484.
All content on our website is protected by copyright. Nothing from this website may be used for any form of media without written permission from Green Up The City. All RAW.plants products, images and texts are protected by copyright